Cypress Car Care
4932 Lincoln Ave, Cypress, CA 90630, Cypress, CA
About
Delivers full-service auto detailing with a focus on customer satisfaction.
Services Offered
Reviews (366)
This review is well earned by the sales rep Brian at the front desk. Calling Brian’s customer service one star is generous, to say the least. I came in today to get a quote for a check engine light related to an O2 sensor. Before coming in, I had already priced the part so I could confirm exactly what was needed. Prior to agreeing to the $200 diagnostic, I asked Brian whether any of that fee would be credited toward the repair if I moved forward. He told me that **half** would be credited, meaning $100, which I felt was fair. Based on that, I expected something close to the following: * Diagnostic: $200 ($100 credited) * Labor: $200 (install time is .9 hrs + 1 hr diagnostic) * O2 Sensor: $179 (the same OEM part costs $59.98 at any auto parts store) Brian then quoted me **$579 total**. When I asked about the previously mentioned diagnostic credit, he declined to honor it. I also asked if I could bring in my own part. That’s when things really went downhill—and honestly, I wouldn’t have posted this review if it weren’t for what he said next. In a very belittling tone, Brian responded, *“Do you bring your own lunch to a restaurant?”* He then continued by saying the building costs $10K a month and that they’re expensive because they can be. That may be true, but I’ll never know—because I would never, under any circumstances, do business with someone who treats customers that way. Thanks for all your “help,” Brian.
This place is great place to take care of your car and I'm very happy with service I received from them.
Really good experience here. They checked my car fast, explained what was wrong with my engine, and didn’t overcharge. Chill, honest shop. I’d recommend them for sure for anyone needing help in the area.
Highly recommend this repair shop no complaints at all. Great reliable mechanics they replaced my battery starter break pads resurfaced my rooters & every job done has been excellent. Duke Eric & Abraham are all great mechanics as well.
AAA had an excellent price for an oil change, tire rotation, and inspection; so I went to Cypress Auto Repair. Their service was excellent, and Brian was friendly and helpful. I will definitely go back for future repairs.