Car Wash & Lube : Pasadena Auto Wash - Pasadena, CA
Pasadena, CA
About
Pasadena Auto Wash is a full service car wash, oil and lube, detailing center. We make it easy to have your car washed, detailed and serviced in one place while you enjoy free cookies
Services Offered
Reviews (444)
Great detailing service, great quality, poor customer service. Oswaldo made the mistake of providing the wrong price, as their pricing structure is confusing, and adjusted it upon my arrival. Originally quoted $110 for mini detail and was charged $210 without any notice. They should have called at least called acknowledging their mistake, not leave it till after the card is swiped. Would highly recommend if you want a great car wash and or detail, but also highly recommend that you walk out with the receipt before departure so that way they do not screw you over.
I paid for a hand wash at Pasadena Auto Wash, and honestly, I have no idea what I even paid for. When I got home, I had to clean the inside of my car again because it was still dirty. While I was there, I noticed a few other people complaining about their cars, which should’ve been a red flag. This was my first time using their service, and I trusted them to do a thorough job—especially since it was a hand wash and not just a standard wash. Unfortunately, I was really disappointed. Definitely not worth the money.
I've been bringing my car to Pasadena Auto Wash for about ten years, which should tell you that I was happy with their service in the past. For the most part, I was satisfied with the quality of their work. However, in my most recent visits, I've noticed a decline in attention to detail. Each time, I’ve had to go over the car myself to wipe up spots they missed. When I get home, I notice areas that weren’t vacuumed or interior surfaces that weren’t properly wiped down. I understand that no one will clean your car as thoroughly as you would yourself, but for $51 for the "Platinum" wash—plus a $10 tip—I expect a near-perfect job. Unfortunately, Pasadena Auto Wash falls short. That being said, the facility itself is always clean and well-maintained, making for a pleasant experience while you wait. The staff is friendly and welcoming, which I truly appreciate. However, great customer service should extend to the quality of the car wash itself, and lately, the results just haven't been up to par. It’s no longer a good value if I have to finish the job myself, especially when I find bird droppings still on the exterior or interior areas left uncleaned. What’s more frustrating is that this happened on a slow day—Thursday at 11 a.m.—so it’s not as if they were overwhelmed with customers. Sadly, it seems they prioritize speed over quality and customer satisfaction. While I’ve enjoyed coming here for years, I’ll be looking for a car wash that takes more pride in its work. If you're considering Pasadena Auto Wash, I’d recommend looking elsewhere.
First time coming. Never again. If someone thinks this is a 55 dollar job, it's a joke. Before I pulled out I asked them to wipe mud off the seat, and I had to pull trash out of the sides of seat and showed a lead attendant who muttered sorry . I'm not particular, but a 6 year old could do a better job. I was there for 45-50 minutes waiting and then had to turn back around. Manager wouldn't give a refund, gave a free voucher and also said if they knew if it was my boss's car they would've done a better job. Like what. Nothing I'd love to do than waste more time coming back. AVOID
Update - Still the best place to get your car washed. Everyone is so nice and pleasant. And they are totally efficient and the place is so clean. You can relax while your car gets washed. Now that’s a treat! I’ve been going here for about 14 years! The best car wash in this area. While your car gets washed, you can peruse through and buy birthday cards and things for your car. Great indoor waiting area. They also have free coffee, cookies and pretzels to snack on. You can relax while your car gets washed.