Get BMW Auto Detailing Service Coupons & Offers - Santa Ana CA
Santa Ana, CA
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Does your BMW vehicle need to be detailed in the Santa Ana, CA area? Stop by Crevier BMW today to get your BMW cleaned at our certified BMW Service Center!
Services Offered
Reviews (3926)
I recently had an excellent experience with Crevier BMW. I needed some major repairs done on my 2019 BMW 5 series. Crevier got the work done quicker than I expected and made sure I was able to work and live my life while the repairs were being done. They were honest and communicative, and their customer service was great … especially Mark Caudillo. Would definitely recommend.
I experienced a serious service issue and staff conduct concern from my recent visit a week ago. While my vehicle was in your dealership’s care, my key was lost. I waited over an hour without proactive communication before having to seek out assistance myself, at which point I was informed the key could not be located. Although a loaner vehicle was eventually provided, the handling of the situation and the conduct of the loaner representative were unacceptable. The loaner representative was curt and unhelpful throughout the interaction. I had to repeatedly drive the conversation forward in order to move the process along. When I asked what the next step was, I was told to “check your text,” which required me to complete the loaner paperwork for a second time. Afterward, the representative walked away without explanation. When I asked if I was supposed to follow him, he stated he was bringing the vehicle. He then pulled the car up and walked past me. When I asked where the key was, he responded “in the car” in a disrespectful and dismissive tone and continued walking away. In addition to the staff conduct, I am deeply concerned by the dealership’s key-handling process. Simply placing customer keys into a basket is not an adequate or acceptable method for safeguarding customers’ personal property. As you can imagine, the trust I had in your service department has been significantly compromised. I have been waiting over a week for a call from Cesar, the manager of the Service Department, as this is a gross mishandling of my property and a severe lack of communication… but I never received a call back. Which I am not surprised. Dysfunctional leadership starts from the top and this proves the serious issues presented in the department. Since I did not get a call from Cesar, I will escalate my concerns to the DMV to review the dealership’s procedures for handling customer vehicle keys and property while vehicles are in their care.
Crevier BMW Service team did a great job on our 2025 740I. During inspection and testing they always sent us photos and videos to thoroughly explain the problem and provide solutions. They always asked approvals before moving forward with any cost related repairs. For sure give service advisors Miguel and Sergio credits as they always watch out and ask for any customer concerns to make the entire process smooth. The girls at service desk also did a great job helping us book the Uber rides to ensure we waste no time getting our things done while the car was going through repair and wash. We give Crevier BMW Service and Parts 5 stars!
I had such a great experience working with Rob! He was super friendly, professional, and really went the extra mile to make sure everything with my car was taken care of. He kept me updated the whole time and explained things clearly, which I really appreciated. You can tell he genuinely cares about his customers and takes pride in what he does. It’s rare to find someone who makes the whole service process feel easy and stress-free, but Rob definitely did. If you’re taking your car in for service, ask for Rob. Trust you’ll be in great hands!!
I honestly have no idea who’s been giving this place all those 5-star reviews — the service is awful. I’ve never experienced anything like this before. It took them an entire day just to change the oil. There was also a small issue that could’ve been fixed in five minutes, but they said it would take several more days. They also offered to wash my car, but all they did was wipe it with a rag — and not even properly. They left streaks all over the exterior (photos attached), and they didn’t even bother to vacuum the inside. Very poor service and absolutely not worth the time or money.