Emerald Coast Detailing
5600 N 9th Ave, Pensacola, FL 32504, Pensacola, FL
About
Specializes in premium detailing and ceramic coating for vehicles.
Services Offered
Reviews (360)
Derek and Lindsey did a FANTASTIC job! I've had my car for 5 years and it's NEVER been detailed. It looks brand new! They're very nice and very quick but thorough! Highly recommend! Thanks guys!
Not the best experience. Had an appointment at 10 am for sedan interior clean (approx 2 hrs) and another at noon for full truck detail (approx 4 hrs). No one showed at 10, called, went to voicemail, texed 30 min later and finally got a call at 1200 from a guy who said he will do both cars. Okay, I'm good with that. Guy shows up in a car with a shopvac and bucket. No special equipment for "steam cleaning". 2.5 hours both vehicles "done", $600.00. The jobs were worth 250 at best. Nothing I could not have done myself. Way over priced for what you get. My card showed a charge from Divine Shine Auto Spa, so, I'm guessing the owner/manager subbed out the job to another after they couldn't get to me. Shady..... You need to go somewhere else.
Not a good experience scheduled high speed, buffing, and interior clean they only did the high-speed buffing. I spoke with the detailer about detailing a second vehicle I owned he told me he could remove the old faded pin strips. At the end of the job, the pinstripes were not removeed I spoke to the owner he tried to convince me he spoke to me and told me they could not remove them before hand which is a lie. I’m not one to write reviews probably the first one I’ve ever written yeah I’m big bad but I would not suggest using this company. They will tell you anything to get your money.
EDIT: They owner was courteous, professional and fast about sending someone out to fix what was missed and messed up. The car is now much better and my husband is happy about how clean it is! Will be using them again in the future. It's conflicting leaving a review. On the one hand they did a fantastic job on my car. 5/5 stars. The guy was thorough and professional. Beautiful job. On the other they completely ruined my husband's car. He washed the inside and never fully pulled all the water out (completely skipped the trunk in every single way, no vacuum, nothing) We tried to take a shop vac to it and ended up filling it with the water left behind. It still hasn't dried and it's been 3 days. It now smells of mildew thanks the recent humidity. The smell is AWFUL and nothing we do helps.
Edit post: Micheal the owner contacted me regarding my disappointment with the company. He apologized for the lack of communication and the work done on my Jeep (first & second detail). He has refunded $100 of the $150 that was originally paid for the detail. He did offer to redo the detail but unfortunately with the holidays coming I didn’t have the time to schedule a redo…. So he offered a partial refund. I appreciate the response and the attempt to make things right. I did change my review from a 1 star (original post) to a 4 star (after being contacted by owner with apology & refunded $100 of my original payment) I will keep my original post up because this is an honest review/ experience. Very disappointed with the detail and lack of communication. I called 11/26 to schedule appointment for 11/30 at 9am for both exterior and interior detail for our Jeep. We keep our Jeep fairly clean but I wanted to surprise my hubs with detail. I text prior to confirm appointment. Saturday 9am comes and goes… I text Chris several times to get a response on my appointment. He informs me that he gave detailer the wrong name and number to communicate with, that the detailer will be at my house at 3pm. Frustrated I wait. 3:30 detailer Thomas comes and says he just got my appointment 30mins prior and he hopes he has time to do the full detail since it gets darker earlier. I believe Thomas ran out of daylight and rushed to get it done. Thomas was pleasant, made small talk and I felt like poor guy made an effort (I tip him cash) because it was dark when he finished I couldn’t see the final job (I didn’t pay for full detail until I could see the final job). The next day 12/1 I reach out to Chris, sent photos of the detail and the disappointment I had on the finished job. He tells me not to worry a new detailer will be coming out to redo the details. Monday 12/2 to my surprise Thomas shows up at my home to redo the detail. This was awkward! I show Thomas the areas of concern that I wasn’t happy with the previous detail. He tells me no worries I’ll fix it. I leave him to do his work. After a while I go to check and Thomas is gone. He left without letting me know he was finished or do a final walk around. It looked as if he tried but failed to finish again. I’m not sure if my appointment was another afterthought but I text Chris again pics of the 2nd detail and lack of cleaning. Chris informs me I’m sorry to do this to you but I will have another detailer come out for 3 time but he needs me to Venmo the payment $150 for the new detailer. I Venmo payment thinking Chris is gonna make this right. I get a text from Thomas asking yet again to come and redo/finish the 3rd detail. I agree to give him another try…. My god third time it’s gonna get better!! Nope I was ghosted by both Chris (I believe management of Emerald Coast Mobile Detailing) & Thomas the detailer. I believe that I gave several opportunities to make the situation right by both only to be ghosted after they received payment and made empty promises. Be aware of this company and the work they do!! Pics from 1st detail: exterior- tire shine overspray on trim, bumper, rims and wheel well. Wheel unclean dirt still visible. Dust/dirt on hood and back door. Interior doors, floor mats , drink trays and trunk area unclean. 2nd detail: exterior- tire shine wiped off tires, bumper & rims but dirt still visible in wheel well. I’m unsure if inside Jeep was untouched as it looked the same!