Find Your Nearest Auto Store | Pep Boys
Elgin, IL
About
Get top-notch auto maintenance services at Pep Boys. Our technicians will keep your vehicle running smoothly. Visit us today!
Services Offered
Reviews (509)
I called and explained I had a flat and was driving on a donut. I asked if they could check my tire to see if it could be repaired. Louis said sure bring it in. 10 minutes later I was at the shop and Pete greeted me and took a look at the tire. He showed me there was a screw in it and it could be repaired. He immediately took the tire, repaired it, and replaced the donut with it. The charge for was...$0 dollars! I was truly surprised!!! When the time comes to get a new set of tires, I will be talking to Louis and Pete. Thank you for taking care of me.
Great service all around. I got a flat tire and the local spot I go to for my car services was unfortunately closed on Sunday. I'd like to first state that even before I walked inside, I already made the assumption that this company is too corporate and that they would upsell me on everything. I was wrong. The gentleman in the front desk was very polite, courteous, and professional. I let them know about my flat tire and they quickly got to work. The service was fast, the coffee was good and the prices were very fair. I will do my best not to make assumptions anymore. Thank you for everything!
My car decided to give me a hard time the weekend before Christmas. First, my hood would not latch properly. I drove to Pep Boys as soon as they opened. Luis was already outside and I explained the situation, he had Pete come and check it out and he did his magic and the hood was locked and ready to go. Then the next day, I woke up to a flat tire, brought it right over to Luis again. Pete was there too and we found the hole and unfortunately the tire was not repairable. Luis helped me find good and affordable tires and they changed my tires pretty quickly - on a SUNDAY afternoon. The reason for my 5 star review was due to the kindness and compassion Pete and Luis showed, felt like I was working with honest people and no BS. If you're in a bind with your vechicle give Pep Boys on Summit a call.
I highly recommend the Elgin Pep Boys location thanks to Humberto. He was extremely professional and attentive, and as a young woman coming alone, I truly appreciated how comfortable and respected he made me feel. He listened carefully to my windshield wiper concerns, resolved the issue, and went above and beyond by informing me of other potential concerns with my vehicle. Excellent service and customer care. ☺️
Great place and great service. Front desk is responsive and friendly both on the phone and in person. Everyone walks in and wants to get immediate service, this is not an emergency room so please have reasonable expectations.