Crew Carwash
5415 N Main St, Mishawaka, IN 46545, Mishawaka, IN
About
Offers express car washing with additional detailing services.
Services Offered
Reviews (1137)
Went through the wash last week, on Sunday noticed a bunch of scratches caused by the wash. Went back and filed a claim. This is what they sent me: Thank you for letting us know about the damage to your vehicle. I am sincerely sorry for the frustration this has caused you. Your vehicle's safety is our #1 concern. I can understand how alarming it must've been to go to the carwash only to notice this damage afterward. After carefully reviewing your claim and the investigation performed by our on site manager, we have determined the scratching to your vehicle's finish is not consistent with damage caused by our wash process. • I've personally verified that all of our equipment and soft-cloth technology was in top operating condition at the time of your vehicle's wash. • When our equipment is at fault, damage appears in specific shapes, locations, and patterns that correspond to the particular movement of each component. Your claim does not present this type of damage. • Similarly, when our equipment is at fault, damage occurs on multiple vehicles. This was not the case at the time of your incident. • Recent damage is often most visible when a vehicle is freshly clean. This may explain why you first noticed it after the wash. I know this is not what you want to hear. I apologize. You are a highly valued customer at Crew Carwash, and I genuinely appreciate the confidence you've placed in us in the past. Please accept this Ultimate eWash as my way of asking you to give us another chance to earn your trust. These guys have a lot of nerve. I'm going to let the Attorney General know. If anyone else has had this problem you should get in touch with them, too. They should not be able to do this people. Swirly scratches along the entire car are not consistent with their wash? Seems pretty consistent to me. Don't trust them.
I purchased the one time 360, yes I paid a little more but I'll tell you it was a very good wash and more important dry. Previously I'd have to dry off my truck or I would have spots ending with a wet towel. After this visit my towell was dry. It was worth the extra money.
Went to this location on 10/05/2025 at 6:05pm. They were closed when their website lists 9pm as their close time. I sat there and watched employees look at me and walk away with their bags, so I did not have the opportunity to ask if their hours had changed or if there was a technical issue. Very quickly, many other cars started arriving behind me. I did not want to stay around and figure it out any longer so I just left. Very disappointing since it's the closest location to me.
STAY AWAY. Visiting from state of Michigan. The car wash broke the trim from my BMW window. There is no procedure for issues. There was vast confusion. Young employees with Management name tags but clearly no customer service experience. The windshield trim was completely bent and twisted and broken. I was told I'd get a contact in 5 business days. I received no call to discuss issues. I was dismissed with two emails. The emails were not clear. I sent an email and received a call from a female whom was very nonchalant. She indicated there was no official management structure. My lawyer asked for name of contact, company rep. She kept saying they had proof by video it was already damaged when I entered. TOTALLY untrue. I was dismissed. I asked for a copy of their evidence and again pressed for organization org info. No avail . I am a Commissioner and Social Influencer with over 400k followers. We were nominated for a Webby Award due to my status as influencer. We give power back to consumers. Saddens me the lack of value and dismissal as well as lack of formal professional procedures. The way we have chosen to gain justice is to begin broadcasting tonight on our podcast, Livestream and channels as well as to local media the lack of organizational structure, the lack of care for customers, the lack of value placed on consumers in a business that has a tremendous amount of influence in the state. We have began formal complaint to office of indiana attorney general and filed damage report Indianapolis Police Department. DO NOT TAKE YOUR VEHICLE .
I went for the Ultimate car wash. Although it did a good job overall, despite of Ultimate package there were many leftover stains and dirt on the front and back sides of the car. The car wash included tire and wheel shining, but it didn’t even clean the wheel from inside and it was just like uncleaned wheel there. Do not go for a thorough and deep clean.