Car Wash, Detailing, Gas & Tim Hortons in Dewitt, NY | Delta Sonic
Syracuse, NY
About
Visit Delta Sonic in Dewitt, NY, near Syracuse, for premium car washes, professional detailing, gas, and the new Tim Hortons. Stop by for fast, reliable service today!
Services Offered
Reviews (626)
I visit this car wash frequently. My car goes in filthy and comes out spotlessly clean. The staff is very friendly and helpful. Sometimes I get exterior only, sometimes interior. A staff member always clearly and accurately explains the wait time before you go through.
Thanks Sammy for taking good care of my car, he was very nice and professional. Delta Sonic need more people like him, he made sure I was satisfied with the service.
I brought in my vehicle for detailing, all interior and tires, paid $240 and left my car the from 9am till I picked it up at 6pm as no one called me to tell me it's ready as they promised . To my greatest surprise, no one touched it . They only sprayed some chemicals on my dashboard . They destroyed some of my seat cables, stole my umbrella, and ruined my protective rubber . Spoke to a so-called manager with a non challant attitude chewing gum like his life depended on it . His response was, " I dont know what to tell you , maybe they didn't touch it because they dont want to ruin anything in the vehicle "??? He later said I could bring it back the following day, which I did and, as usual, left it for the whole with no one calling or texting that my car was ready . By the time I went back to pick up my car, they had closed and locked it in their garage 😂🤣 Yet basically nothing was done to my car . I made a report about the damages to the night manager in charge of car wash who was very professional, he took all details and promised me that their coperate office would get back to me in 5 business days and as you could expect no emails , no text, no calls . I decided to call their coperate office only to be met online by an angry idiot who already knew my name , yelling at me saying " they are still investigating and I would have to wait blah blah blah " I remember they did this to my previous vehicle 4 years ago when my shield got cracked going through their car wash and they denied it never happened there and that cost me $200 to fix . They would deny anything to cover up their name, and I feel it's sad if they act this way to good customer bringing them businesses.
Waited 40 mins in the line for a regular car wash. While 100 unlimited members got through because they have 2 unlimited lanes and one regular… will not do this again.
While waiting in line to pay for my car wash, I saw an employee walking by with his lunch bag. As he walked through the line queue area, he stopped and straightened out the pylons which had migrated off the lines by a couple of feet. It was causing people to have to drive around awkwardly. Devon H took the time, even though he was off the clock to correct the placement of the pylons show that the customers had a better experience. Upon exiting the car wash after tipping the dryer attendant, I stopped into the store to let the manager know how impressed I was with Devon H. On a secondary note, I was very disappointed to see that the hood of my car still had a film of grime on the front where the car wash did not clean. I appreciate the new pre-wash booth and the human sprayers that were diligent about spraying the car off as it entered in, but the equipment is clearly not up to doing the job. It is very noticeable that there are much fewer automated cleaning curtains as you go through the car wash. And the detailers or wipe down crew at the end of the car wash should not have to wipe down the whole car, but it was evident that the car wash itself did not clean the hood. This is very disappointing, considering I’ve seen other reviews to the same effect. This isn’t a window that was rolled down as one customer review was challenged on. It is the hood of the car and that should be spotless.