Ceramic Pro Elite Charleston | Ceramic Coatings, PPF, Tint
Charleston, SC
About
Ceramic Pro coatings form a hydrophobic barrier that resists dirt, water, and other pollutants, making your vehicle easier to clean and maintain. Paint protection film (PPF) is the ultimate de
Services Offered
Reviews (222)
We had offered the service from the dealership we bought our 2026 vehicle but we wanted to give our business to a local business so we give them a chance, we got there after the holidays and dropped our brand new vehicle with no more that 100 miles on the odometer and they told us the vehicle would be ready by the end of the day, they texted us around 4 and tell us we have to pick our vehicle at 5 because they will be closing at that time so I asked them if they could give us some room since we were not close by the area but they told us the vehicle needed to be picked at 5 because that’s the time they close ( even when the website says they closed at 6 pm ) so they said either we need to be there at 5 or the next day. Maybe I’m making a big deal but I believe after you get a service that cost you almost 2k you would be getting a better customer service, I guess they were expecting us just to pick our vehicle and don’t even taking the time to go through the details they were offering? We got there at 5 pm sharp and after we went to the inspection we found out a very poor quality on the finish product, residual of the material on several areas and of course they were trying to fix it at the spot but being a very special product you can’t just fixed after is being applied, long story short not only we are disappointed with the lack of quality from the service they provide but also the very poor customer service and attention to the customer that will be definitely keeping us away from making business again with them , we feel like we were just getting a cheap car wash from those new drive through companies ( a very expensive one by the way) , we were also waiting for them to reach out to us not to get a discount of course but at least to ask us for any feedback or to express an apology but I guess we were only another one time customer and they have plenty of those coming through their doors on the daily basis, great sales advertisement they have, just hoping they would put the same amount of effort into the actual service they offer I attached some pictures for reference, for almost 2k we were expecting at least to get all the residual stuff off our vehicle, by the way I don’t think they cover all our vehicle with the coating like they advertise and charge for
Called to get a quote to have just the rear window on a 2014 Dodge dart tinted. The glass is brand new not installed in the vehicle, so before getting it installed in the car I was needing it tinted. Elite qouted the job at $200. Every other place I’ve called was around the $75 mark. Essentially I would’ve just brought them the glass so it would’ve been a simple fast in and out job. Not for $200 though. I feel like this was way over priced. Will add a picture of said window.
We just took delivery of our new Freeman and had ElitePro Detailing do a complete ceramic coating on her. Branden and his team are very professional and easy to work with. They already have an established relationship with Freeman so they were able to send their team straight to Freeman’s to do the work inside. Very satisfied customer.
These guys did an amazing job on my Cadillac XT6. All aspects of my experience with Elite Pro was amazing. I initially made an inquiry after seeing the ad they were running on FB. As a small business owner myself, it’s the little things that speak the loudest to me. I see it is a reflection on how they run their business as a whole. The lady that helped me on the phone was very kind and patient with me. I am a “needs proof” economic shopper. I like to think things over and explore my options. I tend to ask questions and do research. She was very accommodating and what was impressive is she got back to me several times right on time per my request. I had some requests that were perhaps unorthodox as well, to which they graciously allowed the flexibility. I had a friend pick me up and drop me off and even she was so impressed that she was taking pictures of my car and looked at their website to get a quote for herself as well. I can be very particular and I appreciate that they dotted their i’s and crossed their t’s as that level of customer service seems rare these days. I will definitely be a return customer!
I am beyond disappointed with my experience at ElitePro. I trusted them with my one-week-old Nissan Armada to have the roof wrapped and windows tinted. The results were a disaster. The wrap was misaligned with large gaps, edges lifting, and bubbles throughout. It looked so bad that I had them remove it. Even worse, my brand-new vehicle was damaged. The sunroof seal was sliced, which now causes a loud whistling when driving, and the surrounding paint was scraped. When I raised these concerns, I was told that “if you don’t want white to show, you should have bought a black car” and that there was nothing more they could do because they use a template. That kind of response is completely unprofessional. I gave them another chance after being assured they could fix it. I even rented a car again while they worked on it. After three days, they removed the wrap but refused to provide a refund because the owner wasn’t there. They also denied responsibility for the damage, claiming the seals were already bad, which is simply false. My vehicle was brand new. ElitePro should be held accountable for the damage caused, the time wasted, and the extra expense of renting vehicles. I would strongly advise anyone considering this place to look elsewhere.