Arlington (Collins) Detail Services & Hand-Wash | Carnation Auto Spa

Jessica Soldano

3 months ago

-Management Daniel-go to bottom for update I came in for a full hand wash—inside and out. I want to be clear: I am genuinely the last person to complain. If I get the wrong food order, I eat it and move on. That’s how little I enjoy conflict. But this experience crossed a line. The interior wasn’t even fully cleaned. Trash was still left in the vehicle, bugs remained on the windshield, and the windows were visibly dirty and smudged. I sent my partner back the same day to address it, but the night manager told us I personally had to return the next morning at 7:30 AM. Annoying, but fine—I showed up as instructed. Then the morning manager told me he couldn’t speak to customers before 8:00 AM. Frustrating, but I tried to be accommodating and said I’d call instead. I called twice that day and left two messages. No one ever called me back. The following morning, I had to return again—this time at 8:00 AM—with my 4-month-old baby. At that point, the manager stated I would not receive a refund because I had tipped the employee who cleaned my car. To clarify: I tipped before I ever looked at the vehicle. I tipped out of kindness because the employee appeared to be having a rough day. The tip was given out of generosity, not because the job was done properly. After questioning the condition of the car, the manager said, “How do I know you didn’t put the trash there after you left?” That comment was insulting. I am many things, but I have integrity. He did offer to re-service the vehicle himself, but by that point, I no longer felt comfortable giving this business any more of my time. Accountability had already been lost. Getting a car wash is a luxury—I understand that. But basic standards still apply. Management failed to hold themselves or their team accountable and instead relied on excuses to deny a refund. First time here. Last time here. Worst management experience I’ve had in a long time. Update: After posting my original review, Eric, the district manager, reached out within an hour of me contacting corporate. He personally called to apologize for the experience and handled the situation quickly, politely, and professionally. He truly went above and beyond to make things right. I ended up visiting the Mansfield location instead, as I wasn’t comfortable returning to the original site. The team there was extremely professional, efficient, and courteous, and the service was excellent. My car is now clean, and the entire experience at that location restored my confidence in the brand. Because of the accountability shown and the quality of service I received, I’ll be canceling the membership I had with another car wash and switching over to this company. Thank you to Eric and the Mansfield team for handling everything so well.

Ivone Antunez Rivera

4 months ago

I usually don’t take my car through a car wash but I decided to try this establishment since they are offering a free deluxe car wash. Keeping this short but I noticed these three significant scratches on my vehicle while I was vacuuming. I know my car and I KNOW these were from the car wash. Take a good look at your vehicle before trying this car wash!

Tim

6 months ago

Scam! They don't honor membership cancel requests. I went there today in the afternoon asking to cancel my membership and some type of receipt showing I canceled it. A lady outside said she couldn't do it but someone else there could. She found my account in the system, but she was reluctant to talk to the guy who could cancel it. So I approached the gentlemen she was referring to. He said all he needed was my membership number. I said said no problem, the lady has it. But I could tell he wasn't interested in me. I asked the lady to tell him the number. She said she couldn't because he was busy. And he did get in a truck and leave. However, he promised me he would cancel my membership when he comes back and send me a text showing I won't be charged again. And the lady and another guy kept promising it will be handled today. Guess what? They didn't cancel and never sent a text. I know its only one day, but I repeated myself saying I didn't want to have to follow up with this. They repeatedly promised I wouldn't have to follow up. But unfortunately I am. Hopefully, after seeing this they will actually cancel it.

David Gorham

7 months ago

Full service $60. People are nice, nice waiting room. Interior cleaning was meh..see pics. Apparently I needed to pay for a mini detail ($80) to get them to vacuum the trunk. The usual trying to upsell memberships and tips... will try others before going back.

Rich Revive

a year ago

Stopped by to get a full detail and carpet shampooed, spent 200$ and just wasn’t worth it in my opinion, took 2 hrs, a whole bunch of stuff was skipped over or not even touched, took it home realized all the stuff missed took it back and ended up doing most of the cleaning my self. I mean 200$ and the cup holders were still dirty, the dash wasn’t touched and on top of that when they finished the first time I went to get in the car and there was soap all over the driver seat still. (Side note) my detailer had sunglasses on doing the detailing on the inside of the car🤦‍♂️ doesn’t surprise me he missed so much.. all in all definitely not worth what I payed and I could have done a better job for a quarter of the price.