Casper Auto Detail
1234 E 2nd St, Casper, WY 82601, Casper, WY
About
Offers comprehensive auto detailing services for cars, trucks, and SUVs.
Services Offered
Reviews (407)
Amazing job! Had interior detailing done on my F150. It was beyond my expectations. Looks like new. If you are to be this done, give them a call.
Wow! I'm super impressed with the whole team at Pristine! The communication and friendliness from Yarely was excellent throughout my whole experience. They worked with me to find a solution for a very VERY stubborn smell in a used vehicle I purchased. And I could not be happier with their customer service, quality of work, and outcome. I felt they went above and beyond finding a solution for me. I will be a loyal customer of theirs from now on and highly recommend them!
The receptionist was knowledgeable and friendly. They were able to schedule my service within a reasonable timeframe. The “paint correction” was completed within the time planned and was done well. My expectations were met and I was pleased. One observation I will make is that in the process of driving my truck from their satellite shop (where they did the work) to their main shop, they encountered some wet streets and managed to dirty the wheel wells, rocker panels and running boards. Why not take the 5 minutes needed to make that awesome buff and polish look perfect by wiping down the splashes encountered in transit? Small issue…but “detailing” is their business. I will likely return for service again some day.
Overall finish is bright and enhances color depth. Some surface scratches on the hood still show but maybe could not be buffed out. Service appointment was easy and finished work was earlier than expected. Will tell over time if ceramic coating is better than past problems with clear coating.
In short, top notch customer service, but lacking attention to detail. I’m a first time customer and got myself an interior detail for Christmas. As a mom of 3 young kids, my minivan takes a beating and it needed a good deep clean beyond what I can do at the carwash. Pristine came highly recommended on FB and from my best friend. Drop off on Friday went smoothly and I got a text in the evening when it was ready. I was able to call and pay over the phone and have my keys left in the lockbox since I couldn’t make it by closing which was very handy. The woman I spoke with over the phone and at drop off was so kind and friendly, I didn’t catch her name but I’m assuming she and Wade are the owners. When my husband brought my car home I couldn’t wait to see the difference. Although my car looked better, I soon noticed several areas that had been missed. The grooves in my center console weren’t thoroughly cleaned, the cup holder had something still stuck to it. The visors and headliner hadn’t been cleaned despite being advertised in the description online and there was a significant amount of drips between both front seats. There was also some grime in the grooves of the seats and the retractable window screen was still covered in dried milk. I sent them a message on fb addressing my concerns and received a call shortly after from Wade wanting to make it right. Impressed with the quick response, we agreed I’d bring my car back in first thing on Monday. Same drill, easy drop off, text when it was ready, had keys left in lock box. Upon pickup, I looked over the previous problem spots and was pleased to see they had been addressed. Center console, cup holder, between the seats and window screens were all looking great. You can see before and afters from the first pickup to the second pickup in the photos. However, when I looked up I saw that the visors and headliner had been overlooked once again. The same 50+ white spots from my daughter shaking up her milk were still going down both sides of the ceiling as were the dusty fingerprints on the visors. When I got home I took a microfiber cloth with warm water and was able to wipe them right off. I took a video doing so, but Google won’t let me upload it. The spots weren’t some deep seated stains that wouldn’t lift, but dried milk that would’ve easily been wiped off had someone tried to the first or second time it was in the shop. Like I said, my car looks wayyy better. But it took two days and $240 to get a good detail and I can’t justify being out of a car for a third day to get an excellent one. The dirty ceiling wasn’t so much of a dealbreaker as it was disappointing, especially after addressing it specifically after picking it up the first time. I may consider trying them again in a couple months, but I probably won’t be rushing back anytime soon.